About Medefer's service

What is Medefer?
Medefer is a virtual healthcare service that works with the NHS to give patients access to fast and safe specialist care. If you have been referred to us, ...
Mon, 20 Apr, 2020 at 12:31 AM
Why have I been referred to Medefer?
Your GP or Hospital should have informed you that they are referring you to Medefer. You have been referred to Medefer because your GP has decided that ...
Thu, 4 Jan, 2024 at 4:42 PM
I’ve been referred to Medefer - what happens next?
After we receive your referral, the specialist doctor in charge of your care will review your case notes online and then decide one of the following:  You...
Thu, 16 Apr, 2020 at 5:49 PM
I need to have a test, what happens next?
Arranging your test If your Consultant has requested for you to undergo tests, the subsequent steps will depend on the type of test. If you haven't alr...
Thu, 4 Jan, 2024 at 4:56 PM
Why do I need a telephone consultation?
Your specialist consultant has now reviewed your referral and decided they need further details of your medical history, which sometimes needs specific info...
Fri, 17 Apr, 2020 at 10:51 AM
How do I book an appointment?
Once your specialist consultant has reviewed your referral they will determine whether you will need to undergo any diagnostic tests to help in your diagnos...
Wed, 15 Apr, 2020 at 4:12 PM
What assurances have been put in place to ensure I get the care I deserve?
Medefer is CQC-registered and complies fully with the NHS Information Governance standards, and abides by the NHS Common Law Duty of Confidentiality and UK ...
Thu, 4 Jan, 2024 at 4:37 PM
Where are my test results?
Investigations can take up to 6 weeks for us to receive it. However,  if it's been less than 6 weeks then please wait for your results. Upon receiving a...
Thu, 16 Apr, 2020 at 5:59 PM
What are the benefits of the Medefer pathway?
Medefer is commissioned or contracted by the NHS to provide its unique model of specialist support to GPs and hospitals. Medefer’s software platform enables...
Tue, 28 Apr, 2020 at 8:53 AM
When will my referral be reviewed?
We aim to respond to referrals within 2 working days, or sooner. If a Specialist requires further information, the GP will be asked to respond within 3 week...
Thu, 4 Jan, 2024 at 4:09 PM